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Politique de remboursement

Return Policy

Effective Date: 20-10-2024

At chosly.com, we are committed to providing high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, you have the right to return the product. Please read the details of our return policy below.

1. Right of Withdrawal (Return)

As a consumer, you have the right to withdraw from the purchase contract within 14 days without providing any reason.

  • Withdrawal Period: The withdrawal period will expire after 14 days from the day you (or a third party indicated by you) received the product.
  • How to Withdraw: To exercise your right of withdrawal, you must inform us by email, phone, or postal mail. You can use the standard withdrawal form [link to form] or simply send a clear statement of your decision to withdraw from the purchase.

Contact Information for Withdrawal:

2. Return Process

  • Return Deadline: You must return the product within 14 days of informing us of your decision to withdraw from the contract.
  • Return Shipping: The Buyer is responsible for the direct cost of returning the product unless the product is defective or incorrect.
  • Return Postal Address: Products should be sent to: Krakow 30-499

3. Condition of Returned Goods

  • Original Condition: The product must be returned in its original condition, unused, and with all packaging and accessories (if applicable).
  • Diminished Value: If the returned product shows signs of use that diminish its value, we may reduce the refund amount to account for this loss in value.
  • Exceptions: The following items are not eligible for return unless defective:
    • Perishable goods (e.g., food)
    • Custom or personalized products
    • Sealed items (e.g., cosmetics) once opened

4. Refunds

  • Refund Processing: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days.
  • Refund Amount: You will receive a refund of the original purchase price, including the original shipping cost (unless you selected a more expensive shipping option). The refund will be issued using the same payment method you used to place the order.
  • Partial Refunds: If the product is not returned in its original condition, or if it is damaged or missing parts, we may deduct a portion of the refund amount.

5. Exchange Policy

  • Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, you must return the original product for a refund and place a new order for the desired product.

6. Defective or Incorrect Products

If you received a defective or incorrect product, you are entitled to a full refund or replacement, and we will cover the cost of return shipping.

  • How to Report a Defective or Incorrect Product: Please contact us within 14 days of receiving the product. We may require photographic evidence or a detailed description of the issue before processing your return.

7. Exemptions from the Right to Withdraw

Certain products are exempt from the right to withdraw, including:

  • Products that have been unsealed after delivery and cannot be returned for health or hygiene reasons (e.g., personal care items)
  • Digital content delivered electronically and not supplied on a tangible medium, if the consumer agreed to the start of performance and waived the right of withdrawal
  • Custom-made or personalized products
  • Perishable goods (e.g., food, flowers)

8. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as processing times vary.
  3. If you’ve done this and still have not received your refund, please contact us at info@chosly.com.

9. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at: