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Shipping Policy

 

Effective Date: 20-09-2024

At www.chosly.com, we strive to provide a seamless shopping experience by ensuring that your orders are processed and delivered efficiently. This Shipping Policy outlines our procedures, delivery times, and associated costs for shipping.

1. Order Processing Time

  • Order Processing: Orders are processed within [1-3 business days]. Orders placed on weekends or holidays will be processed the next business day.
  • Confirmation: After placing your order, you will receive an order confirmation email. Once your order is shipped, you will receive another email with your tracking information.
  • Custom Orders: For custom or made-to-order products, processing time may take longer. We will notify you via email if this applies to your order.

2. Domestic Shipping

We ship within [Country Name] and offer several shipping options:

  • Standard Shipping: Delivery takes [2-5 business days]. Shipping costs are calculated at checkout based on your location and the weight of the package.
  • Express Shipping: Delivery takes [1-2 business days]. Additional costs apply, which will be calculated at checkout.
  • Free Shipping: We offer free standard shipping for orders over [€X]. This offer applies only to orders shipped within [Country Name].

3. International Shipping

We offer international shipping to selected countries. Please note the following details:

  • Delivery Time: International orders typically take [7-14 business days], depending on the destination. Some locations may experience longer delivery times due to customs processing.
  • Shipping Costs: International shipping costs are calculated at checkout based on the destination and package weight.
  • Customs, Duties & Taxes: All international orders may be subject to additional duties, taxes, or import fees, which are the responsibility of the customer. Please check your country’s regulations for more details.

4. Shipping Carriers

We partner with trusted shipping carriers to deliver your orders safely.

During checkout, you will be able to select your preferred shipping carrier and method.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time. You can also log in to your account on our website to view the status of your order.

6. Shipping Restrictions

Some products may be subject to shipping restrictions due to size, weight, or destination limitations. These will be noted on the product page, and you will be informed at checkout if any restrictions apply to your order.

7. Delayed or Lost Packages

While we work with reliable carriers, delays can occasionally occur due to weather, customs, or other unforeseen events. Please review the following guidelines:

  • Delayed Shipments: If your package is delayed, please allow an additional [X days] before contacting customer support. We will assist in locating your package.
  • Lost Packages: If your package is marked as delivered but you have not received it, please contact us within [7 days] of the delivery date, and we will investigate the issue with the shipping carrier.
  • Undeliverable Packages: If a package is returned to us due to incorrect shipping information or being undeliverable, we will notify you. Additional shipping costs may apply for resending the package.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within [48 hours] of receiving your order. We will arrange for a replacement or refund and provide return instructions if needed.

  • Contact Information:

Please include your order number and photos of the damage or incorrect item when contacting us.

9. Shipping to P.O. Boxes and APO/FPO Addresses

  • P.O. Boxes: We do ship to P.O. boxes, but certain products may not be eligible for P.O. box delivery due to size or carrier restrictions.
  • APO/FPO Addresses: We do ship to APO/FPO addresses; however, delivery times may be longer depending on the destination.

10. Changes to the Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and significant changes will be communicated via email or on our homepage.

www.Chosly.com